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Slow Speeds and Buffering When Connected to the VPN

Solution

Connection Speed Issues – What Can You Do?

First reboot your broadband device and your router by turning the power off for 20 seconds and then try the connection again. This clears the devices of accumulated digital rubbish and often solves the problem

If the above doesn't work establish what your basic speed is both locally and when routed to the UK with and without the VPN connected. To do this, go to http://www.speedtest.net

1)Carry out the default test to your local server.

2)Then test again by selecting a UK server. Make a note of your download speed. (If it is below 2mbps you are likely to experience speed issues on occasion.)

3)Repeat this test but this time with speedytv vpn connected.

in each case make a note of the download speed and you can see what your actual speed is locally, how much it slows down when data is routed via the UK and how much further it is slowed by the vpn

Do this several times at different times of the day and adopt speed-testing into your regular computer maintenance routine if possible.

When data is routed to the UK from abroad it passes through a number of ISPs (known as hops) who have peered together to allow international traffic through their network. If any of these are temporarily congested or experiencing issues this can result in high latency and packet loss which results in temporary speed issues. Similarly - most internet traffic to and from the UK passes through the London Internet Exchange (LINX more info here http://en.wikipedia.org/wiki/London_Internet_Exchange ) and once again if they are experiencing problems this results in temporary speed issues.

Connecting to and routing your internet traffic through the server is likely to reduce your basic speed by a further 20-30%. This is within acceptable parameters because it adds another process to your data transmission.

The remedy for this is to first of all carry out the steps outlined in this document to maximise your broadband connection and then if you still have speed issues ultimately the best thing you can do is approach your ISP and ask if they can upgrade your basic broadband speed.

Please remember that the speed quoted by your ISP is most often a maximum obtainable speed and it would be completely reasonable to get something less. This is especially true if you connect using ADSL via a conventional phone line rather than via a fibre optic cable connection as the speed is heavily influenced by your distance to the closest exchange.

While this one factor cannot be helped, there are several routes you can take if your actual speed is completely disproportionate to that promised by your ISP:

- Talk to them – In many instances your ISP will be able to run tests to ensure that your poor performance isn’t due to a fault such as excessive line noise. Some of our customers have their connections increased in speed exponentially by simply reporting a fault and having an inherent problem removed; this work is paid for by the ISP. Even in a worst case scenario where the line speed cannot be increased,

- Update your router firmware – Most of us nowadays will connect to the Internet via a router which, if not doing its job properly, will result in slower download speeds. Problems with a router can in many instances be rectified by updating it with the latest software via a free firmware update provided by the original manufacturer. These updates are usually distributed free of charge online and serve as a way of the manufacturers improving the features, security and speed of their existing products as and when improvements are discovered.

- Clean up your PC – Ensure that you scan for spyware and other hidden nasties taking bandwidth. We recommend a free programme called malwarebytes which you can download from http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

- Many cases of connection slowdown are caused by a needlessly large amount of software in the background either slowing down the computer itself or hogging a proportion of the Internet bandwidth. Ensure that your Operating System is always kept clean and most importantly ensure that peer to peer file sharing programs (such as BitTorrent) aren’t set to run in the background. Turn programmes such as Skype, MSN and Yahoo off while trying to stream TV as these will certainly slow your connection. You should also consider disabling any real time virus scanners for the duration of your Speedytv session

- If you do continue to experience buffering you might consider using the Iplayer download facility set to download the programmes you want while you sleep and watching them the next day direct from your hard drive. Click the Iplayer downloader graphic below to begin. In the same way you can now get channel 4 and 5 catch-up programmes on Youtube so you should be able to use a downloader for those too. The link to the main Channel 4 Youtube page is http://www.youtube.com/user/4oD and there is a free Youtube Downloader here http://download.cnet.com/YouTube-Downloader/3000-2071_4-10647340.html You will need to be logged on to the vpn for catchup programmes on Youtube to work

 

IP downloads


- Lastly - if you normally have decent speed when connected to Speedytv and it suddenly decreases, we advise that you be patient however frustrating it can be, and invariably, normal service will be resumed. The internet is not yet the ideal medium for delivering TV consistently but it is all that some of us have.

 
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Article details
Article ID: 3
Category: Knowledgebase
Date added: 2010-07-15 08:42:09
Views: 4377
Rating (Votes): Article rated 3.8/5.0 (33)

 
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