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VPN Error Codes

Solution

Unfortunately router error codes used by vPN systems are not very self-explanatory so hopefully the information below will be useful to you when you encounter an error upon attempting to connect to the VPN server.

Error 720 normally indicates a network/ip stack issue
In windows resetting the TCP/IP stack may help. Click Start, choose Run, type “cmd”, click “OK”, and in the opened window type “netsh int ip reset >> resetIP.log” (without the speechmarks) and hit Enter. After that restart your computer and try connecting to the VPN.

Error 800 usually indicates that security settings at your end are blocking vpn traffic. This is usually a firewall. Please refer to the knowledgebase section on setting firewalls for VPN

Error 868 is likely to be caused by the ip address being written incorrectly in a connection that has been setup manually

Error 900 Indicates wrong username entry if you are copying/pasting your username in, be sure that you're not including any leading or trailing spaces.

Error 904 or 905 - Usually means your account has expired and you need to renew in order to have your account reset

Error 907 means that you have entered your password incorrectly. if you are copying/pasting your password in, be sure that you're not including any leading or trailing spaces.

Error 908 - Occurs when you try to connect to a single user account when there is already a connection running or you try to reconnect too quickly after disconnecting

All of the above errors in the 900 range are very easy to remedy. Please be very careful when entering your username and password. Remember that they are cAsE SensItiVe and contain no gaps or spaces

Error 619 – is a little more tricky because it relates to a problem with the settings at your end of the connection, Difficult to diagnose - it could be the settings on your firewall, router, modem, or ISP network preventing pptp passthrough

Here are some practical remedial steps you can take. Try the connection after each step before moving to the next one.

1) First of all reboot your broadband and your router by turning the power off for 20 seconds and turning it back on.

2) If you are running a firewall disable it and try the connection again. If this works contact us and let us know what firewall you run and we will supply specific instructions on setting your firewall to allow VPN. If you have Norton inform us anyway as Norton can cause problems even when disabled.

3) If your network setup is dsl modem or wireless broadband to a router try taking the router out of the equation by cabling the dsl modem direct to the computer and try the connection again. If the connection works check for updated firmware for your model of router. Also use your router admin screen and look for a setting to allow pptp passthrough

(Please note broadband via satellite is generally not suitable for PPTP VPN connections)

4) Check with your ISP and ask them if they block port 1723 and gre protocol 47

5) If you still have the problem flushing your DNS is a fix that often works. Do the following in the order they are written

a) Go to Start - Run - type the following (please note that in each case ipconfig is followed by a space)

ipconfig /flushdns > click enter
ipconfig /release all >click enter
ipconfig /renew all > click enter

b) Go to Start - Run - type: netsh interface ip delete arpcache and click enter

c) Click Start, then run, type: netsh int ip reset reset.txt and click enter

If this works for you but then the problem comes back the next time you connect - consult your isp about ensuring that all ports on their network are open to allow PPTP passthrough. Explain that you are trying to use a VPN to a UK server for streaming UK TV

 
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Article details
Article ID: 1
Category: Knowledgebase
Date added: 2010-07-14 13:02:43
Views: 4290
Rating (Votes): Article rated 2.4/5.0 (42)

 
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